العربية

Privacy Policy

This policy explains what Huna collects when you use hunafreelance.com, why we collect it, who we share it with and what you can ask us to do about it.

Summary

  • What we collect: what you give us when you register and use the Site, what we record automatically as you browse and order, and what we receive from our service providers.
  • Why we may use it: with your consent, to carry out the agreement between us, to meet a legal obligation, or for a legitimate interest that does not override your rights.
  • How we use it: to run the Site, complete orders and payments, keep the marketplace safe, support you, improve the service and meet legal requests.
  • How long we keep it: as long as the purpose requires, and longer where a legal or accounting obligation says so.
  • Children: the Site is for those aged 18 and over; those aged 13 to 17 only through a parent or guardian's account.
  • Who we share it with: other users where you made it public, our service providers, the authorities where the law requires it, and a buyer of the business in a corporate transaction.
  • Cookies: we use cookies and similar technologies to run the Site, measure how it performs and support our marketing.
  • Contact: write to support@hunafreelance.com with any question or to exercise your rights.

1. Information We Collect

1.1 Information You Provide

  • Account and profile information: your name, username, email address, password, phone number, date of birth, country, languages, skills, portfolio, certifications and profile picture.
  • Marketplace activity: the services you publish, the orders you place or receive, the requirements you submit, what is delivered, custom offers, ratings and reviews, and any content you post.
  • Communication: the messages you exchange with other users on the Site and what you send to our support team.
  • Billing information: your address and the details of the payout method you add in order to withdraw earnings.
  • Identity documents you submit when we ask you to verify who you are.
  • Anything else you choose to send us, including answers to a survey and entries to an event.

1.2 Information We Collect Automatically

  • Device and connection data: IP address, approximate location derived from it, device type, operating system, browser, language and currency.
  • Usage data: pages visited, searches made, clicks, the length of a session, and the actions you take on an order or a listing.
  • Transaction data: the orders, invoices, balance movements and withdrawal requests recorded against your account.
  • Message screening: messages sent in chat are scanned automatically for phone numbers, email addresses and messaging handles, and a blocked attempt is recorded against the account that made it.
  • Cookies and similar technologies, as described in section 7.

1.3 Information from Third Parties

  • Our payment service provider tells us whether a payment succeeded, was refused, was refunded or was charged back. It does not pass us your full card details.
  • Fraud prevention and verification providers may return a risk signal or the result of an identity check.
  • If you link a social or third-party account, we receive the profile information that account is set to share.
  • Publicly available sources, where they confirm something you told us.

2. Legal Basis for Using Your Personal Information

  • Consent: for a specific purpose you agreed to, such as marketing messages. You can withdraw consent at any time.
  • Performance of a contract: to create your account, run your orders, take payment and pay out earnings.
  • Legal obligation: to keep accounting records, answer a lawful request and meet anti-fraud requirements.
  • Legitimate interests: to keep the marketplace safe, prevent abuse, and understand and improve how the Site is used, where that does not override your rights.

3. How We Use the Information

  • To create and operate your account and to provide the Site.
  • To process orders, payments, refunds, balances and withdrawals.
  • To let buyers and freelancers find each other, communicate and complete work.
  • To keep the marketplace safe: detect fraud, block contact details in chat, review reports and enforce our Terms of Service.
  • To support you when you contact us, and to send you service messages about your account and your orders.
  • To improve and personalise the Site, and to measure how it performs.
  • To send marketing about Huna where you agreed to receive it; you can stop it at any time.
  • To meet a legal obligation and to answer a lawful request.

4. Data Retention

  • We keep personal information for as long as your account is open and the purpose we collected it for still applies.
  • Order, invoice and payment records are kept for as long as accounting and tax rules require, even after an account is closed.
  • Records of blocked contact attempts, reports and enforcement decisions are kept as long as they are needed to keep the marketplace safe.
  • When information is no longer needed, we delete it or remove what identifies you.

5. Children

  • The Site is for people aged 18 and over.
  • Someone aged between 13 and 17 may use the Site only through the account of a parent or guardian.
  • We do not knowingly collect information from a child under 13. If you believe we have, write to us and we will delete it.

6. Sharing Information with Third Parties

  • With other users: your username, profile, listings, ratings and reviews and anything you post publicly are visible on the Site. What you send in an order is visible to the other party to that order.
  • With service providers: hosting, email delivery, analytics, customer support and fraud prevention providers, each only with what their task requires.
  • With our payment service provider: to take a payment, issue a refund and send a payout. Payment data you give directly to that provider is governed by its own privacy policy.
  • For legal reasons: to comply with the law, answer a lawful request, and protect our rights, our users and the public.
  • With marketing partners: limited information, and only where you agreed to it.
  • In a corporate transaction: if Huna is merged, acquired or restructured, information may transfer with the business, under this policy.
  • We do not sell your personal information.

7. Cookies and Tracking Technologies

  • We use cookies that are necessary to sign you in, keep your session and remember your language and currency.
  • We use analytics cookies to understand how the Site is used and where it fails.
  • We use marketing cookies where you agreed to them.
  • You can clear or block cookies in your browser, but the Site may not work correctly without the necessary ones.

8. Security

  • We use technical and organisational measures to protect personal information against unauthorised access, loss, misuse and alteration.
  • Access to personal information inside Huna is limited to what a role needs.
  • No system is perfectly secure. Choose a strong password, keep it to yourself, and tell us at once if you suspect your account has been reached by someone else.

9. Your Rights and Updating Your Information

  • You can view and update most of your information from your account settings.
  • You may ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong.
  • You may ask us to delete your information or to limit how we use it, within what the law and our record-keeping obligations allow.
  • You may object to direct marketing at any time, and withdraw a consent you gave.
  • To exercise any of these, write to us at support@hunafreelance.com. We may ask you to confirm your identity first.

10. Changes to This Policy

  • We may update this policy, and the updated version is published on this page.
  • Where a change is significant, we will make a reasonable effort to tell you before it takes effect.
  • Continuing to use the Site after an update means you accept the updated policy.

11. Language

  • This policy is published in Arabic and in English. The two versions are equally binding, and we maintain them so that they say the same thing, section for section.
  • If you believe the two versions differ on a point, please tell us at support@hunafreelance.com so we can correct the text.

12. Contact Us